Shade Xperts Privacy Policy

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Shade Xperts ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We may collect personal information from you in various ways, including, but not limited to:

• When you visit our website (www.shadexperts.com.au)
• When you contact us via phone, email, or social media
• When you fill out forms on our website or social media platforms
• When you make a purchase or request a quote
• During on-site consultations

The types of personal information we may collect include:

• Name
• Contact information (phone number, email address, postal address)
• Demographic information (age, gender, preferences)
• Payment information
• Information about your home and window measurements
• 
  

2. Use of Personal Information

We use the personal information we collect for the following purposes:

• To provide you with our products and services
• To process your orders and payments
• To communicate with you about your orders, inquiries, and other requests
• To provide you with quotes and conduct on-site consultations
• To improve our products, services, and customer experience
• To conduct marketing and promotional activities, including social media advertising
• To comply with legal and regulatory requirements

3. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors, and service providers who need the information to perform their duties
• Third-party service providers who assist us with payment processing, marketing, and data analysis
• Legal and regulatory authorities if required by law

We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

4. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes implementing physical, electronic, and managerial procedures to safeguard and secure the information we collect.

5. Access and Correction of Personal Information

You have the right to access and correct the personal information we hold about you. If you wish to access, update, or correct your personal information, please contact us at [contact email/phone number]. We will respond to your request within a reasonable timeframe.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your browsing experience and collect information about how you use our site. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

7. Marketing Communications

We may send you marketing and promotional communications about our products and services. You can opt out of receiving these communications at any time by following the unsubscribe instructions in the communication or by contacting us directly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and the changes will take effect from the date of posting.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

Shade Xperts
Email: info@shadexperts.com.au
Phone: 0481 837 149